Terms and Conditions

Personal Information

Country Lad Innovation Pvt Ltd (“CIPL”) is the licensed owner of the brand Atserve .CIPL respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by CIPL on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by CIPL in the manner provided in this Privacy Policy.

Cancellation by Site / Customer

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service or through App. In such a case we will credit any payments already made by you for the order in your Atserve wallet. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds:

If due to some reason the customer is not satisfied with the quality , damaged product. We will issue a wallet credit for the value of the ordered product/s which will be credited to the customer’s Atserve wallet account. This wallet credit can be used to pay customer’s subsequent shopping bills from Atserve App. On-time every time guaranteed (10% value back only if your order is delayed). Refunds will not be accepted for any other reasons whatsoever.

Refund Policy

Atserve can issue/clear any refund only up to 48 hours of delivery. Therefore customers are requested to reach out to customer care in case of any refund or refund related issue within 24 hours from the time of items delivered. So that the refund can be initiated within the 48 hours’ time period.

You Agree and Confirm:

1.       That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by CIPL for redelivery shall be claimed from you.

2.        You will provide authentic and true information in all instances where such information is requested of you. CIPL reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the services and / or other affiliated websites without prior intimation whatsoever.

3.       That you are accessing the services available on this site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this site.

4.       . That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

5.       That you will use the services provided by the site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the site.

6.     That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.

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